Cancelling
Plans are prepaid and do not renew by themselves, so there is nothing to cancel: if you do not want to continue, simply do not renew. Your plan stays active until the end of the period you paid for.
Refunds
- Charged twice, or charged but not activated: if a payment was taken more than once, or was taken and your plan or add-on did not switch on, write to us with the payment reference. Once verified, the extra amount is refunded in full.
- Plans: a plan can be refunded if you ask within 7 days of the payment and have not uploaded any photos or videos during that period. After 7 days, or once the plan has been used, payments are not refundable and there is no part-refund for unused time.
- Extra storage and the business website add-on: these are switched on immediately and are not refundable once activated.
- Promo discounts and wallet credit: only the amount actually paid is refunded. Wallet credit used on a refunded purchase is returned to the wallet.
How to ask
Write to [email protected] from the email address on your account, with the invoice number or Razorpay payment ID. We reply within 2 working days.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay and normally reach your account within 5–7 working days, depending on your bank.
Failed payments
If money left your account but the payment shows as failed, it is usually reversed automatically by your bank or Razorpay within 5–7 working days. If it is not, write to us and we will follow it up.
This policy is part of our Terms of Service.